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We care most about taking care of our customers and giving you a safe and enjoyable shopping experience. You can find quick answers to your most common questions here or feel free to connect with us anytime. Happy shopping!
Something on your mind? We are here to help!
For questions on specific items, you can message the seller directly from the Temu app or Temu.com. Just click on the seller's name directly from the product details page. You'll be taken to their individual shop page where you can follow, message them directly, and view the rest of their products.
For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions. Happy shopping!
You can use the search button at the top of your Temu app or Temu.com to look for items.Describe what you're looking for in the search bar to start your search. For example: 'party dress,' or 'white denim shorts.' Please use multiple descriptive terms to narrow down the results. For example, using 'little black dress' as a search term will generally produce more curated results compared to using just 'dress.'Search results are ordered by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results based on your preference.For searches that you would like to track on desktop, you can click the orange 'Save' button to get notified when new items that fit your search are posted.
When you shop on Temu, you're shopping directly from individual shops. If you have any questions about an item, please feel free to message the seller directly.
Rest assured that you can shop confidently with Temu's return and refund policy and Temu Purchase Protection Program.
Almost all items you bought on Temu are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:
- Clothing items that are worn, washed, damaged, with tags, packaging, or hygiene sticker removed or in an incomplete set
- Items that are labeled as non-returnable
- Free gifts
In addition, under the Temu Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described.
Once you click checkout and complete your payment, congratulations! You've just made a purchase on Temu. We will send you an email confirming the items in your order. You can also view your order information by going to 'Your orders' on your account page from the Temu app or Temu.com.
You may learn more about our policies here:
https://www.temu.com/return-and-refund-policy.html
https://www.temu.com/bgt_purchase_protection.html